Every order is more than just a delivery – it's the start of an experience that reflects the ambition and essence of our brand. Therefore, each piece undergoes a rigorous quality assurance process before being prepared in exclusive packaging designed to preserve the integrity and beauty of every bag. Standard shipping (4–7 business days) – Austrian postal reliability and punctuality guaranteed by one of Europe's most reputable postal services. Full tracking included. Free on all orders.

EXPRESS SHIPPING (2–4 BUSINESS DAYS) – DHL EXPRESS PRIORIZED TRANSPORT BY THE GLOBAL MARKET LEADER IN PREMIUM LOGISTICS, WITH REAL-TIME TRACKING AND FULL TRANSPORT INSURANCE. FLAT RATE: €4.90. ALL SHIPMENTS ARE SENT IN REINFORCED, DISCREET, AND CUSTOM-MADE PACKAGING THAT PROTECTS AGAINST IMPACT AND MAINTAINS THE CONFIDENTIALITY OF YOUR PURCHASE. RETURN POLICY: RETURNS ARE ACCEPTED WITHIN 14 DAYS OF RECEIPT. The item must be returned unworn, with the security seal intact, and complete with all original accessories and documentation. Upon arrival at our factory, each piece undergoes a thorough technical inspection by our specialists (processing time up to 3 business days). Once approved, the refund will be issued promptly via the original payment method. Official return address (manufacturer): ZAHRE GMBH – MANUFAKTUR, CHARLOTTENSTRASSE 22, 10117 BERLIN, GERMANY

Upon opening your order, you will find everything that accompanies an original luxury bag, presented with the same precision and refinement as the major Maisons. Luxury bag – perfectly crafted with absolute attention to detail to the original model. Original box – robust packaging with a flawless finish, identical to the brand's. Original dust bag – protective fabric sleeve made of premium material, ideal for storing your bag. Warranty cards & certificates of authenticity – including all relevant documents and seals. Original labels & tags – complete and intact. TO MAINTAIN THE BRAND STANDARD. ORIGINAL ACCESSORIES – ALL COMPONENTS BELONGING TO THE MODEL, SUCH AS CARRYING STRAPES, LOCKS, KEYS, OR DECORATIVE ELEMENTS. EACH INDIVIDUAL ELEMENT IS CAREFULLY INSPECTED BEFORE SHIPPING TO ENSURE THAT UNPACKING YOUR ORDER MEETS THE HIGHEST DEGREE OF EXCELLENCE.